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May 17, 2005
Media Advisory: Emergency medical dispatchers – saving lives and delivering babies over the phone
During EMS Week 2005 (May 15 to 21), Toronto EMS wants to recognize the vital
contribution that emergency medical dispatchers (EMDs) make to the pre-hospital
medical system by offering the media a chance to experience life as an EMD.

Members of the media can take a tour of the Central Ambulance Communications
Centre (CACC), meet and interview some of the dispatchers on duty, see
demonstrations of cutting edge technology and listen in to some calls. You can
even do a simulated call for use on air.

Date: Wednesday, May 18

Time: 8 a.m. to 4 p.m.

Place: Emergency Services Headquarters, 4330 Dufferin St.

Toronto residents who call 9-1-1 in a medical emergency are patched through to
a highly-trained EMD.

EMDs deploy paramedic crews and offer 9-1-1 callers advice on how to help the
patient, often with dramatic and life-saving results. EMDs are professional
communicators who help deliver babies, give CPR and first aid instructions, and
keep the callers calm in chaotic situations. With the help of Language Line
Services, the City’s supplier of telephonic language interpreters, EMDs have
access to interpreters in 150 languages – a vital service in multicultural

To set up a time for a CACC sit in, or for further information, please call
416-392-2255 or e-mail

Media contacts:
Larry Roberts, Information and Media Co-ordinator, Emergency Medical Services,
Peter Macintyre, Manager, Community Safeguard Services, 416-392-2069



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