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August 4, 2004
Natural Gas Service Disruption
  
The following news release was issued late yesterday by Enbridge Gas:

TORONTO, August 3, 2004 - Enbridge Gas Distribution is advising its customers
in the area bordered by St. Clair Avenue West, Lawrence Avenue West, Yonge
Street and Bathurst Street in the City of Toronto that natural gas service has
been temporarily turned off following damage to a natural gas pipeline near the
site of a water main break.

As a result of the damage, water has entered the natural gas distribution
system in this area. The presence of water in the natural gas distribution
system can negatively impact natural gas pressure and our ability to deliver
natural gas. If water in the natural gas line reaches any natural gas
appliance, it can potentially damage the appliance and impact its safe
operation in the future.

All water must be removed from natural gas pipelines and the distribution
system must be tested before service can be restored. Enbridge Gas
Distribution has dispatched a team of natural gas distribution experts who are
working as quickly as possible to make the necessary repairs to the natural gas
distribution system and remove the water. It may take several days to make the
necessary repairs to Enbridge's distribution system.

Enbridge personnel will also be going door-to-door in the affected area in
order to determine if water present in the natural gas distribution system has
entered impacted premises and whether any damage to natural gas equipment or
appliances has occurred. If so, Enbridge Gas Distribution will make
arrangements with companies in the natural gas service industry that provide
appliance sales, maintenance and service to complete any necessary repairs or
replacements. Damage to any appliance or equipment resulting from the presence
of water in the natural gas distribution system will be repaired at no cost to
customers.
Once the work on the natural gas distribution system has been completed and
necessary repairs have been made to any damaged equipment, natural gas service
will be restored to individual customers.

If customers have any questions or concerns they can call
(416) 492-5100. For emergency calls, such as smell of gas, please call (416)
447-4911.

Contact:
Lisa McCarney
Manager, Media and External Relations
Tel: (416) 495-5662
lisa.mccarney@enbridge.com



 

 

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