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October 4, 2004
Media Advisory: Emergencies happen in all languages - 9-1-1 can handle them and the City is telling everybody
On July 14, 2004, a non-English speaking resident delayed calling 9-1-1 to
rescue her drowning grandchild because she was unaware the service is

Serving the most multicultural city in the world, Toronto Emergency Medical
Services (EMS) receives calls for help in dozens of different languages. Many
of these callers do not speak English, so the ability to communicate
immediately in the caller's language is essential to ensure timely, effective
emergency service.

The City of Toronto is launching an awareness campaign to let people in
Toronto's diverse community know that they have access to free life-saving
9-1-1 emergency services.

Date: Tuesday, October 5
Time: 11 a.m.
Place: Toronto Emergency Services Headquarters
4330 Dufferin St.

Councillor Olivia Chow will be visiting the Toronto EMS Central Ambulance
Communications Centre for a live demonstration of how non-English speaking
callers can obtain service in over 150 languages. Toronto EMS Chief Bruce Farr
will join her.

Media contacts:
Councillor Olivia Chow, 416-392-4044 office; 416-567-4036 cell
Larry Roberts, Toronto EMS Media Relations, 416-392-2255 office;
416-708-8125 cell



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