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May 1, 2009
Project Fix It 2009 designed to protect consumers
The City of Toronto today launched Project Fix It 2009. This initiative will see enforcement of the licensing requirements for contractors operating in Toronto.

Municipal Standards Officers will inspect properties where renovation activity is observed to ensure that contractors and trades that are working have valid City of Toronto licences. All trades engaged in the activity of building renovations (plumbing, roofing, carpentry, bricklaying, waterproofing, drain installations, heating, installing insulation, etc.) require a business licence to lawfully operate in the City of Toronto. Unlicensed contractors engaged in any of these activities may be subject to enforcement, which could include charges.

As more people begin to do renovations and make repairs to their homes, the City of Toronto wants to ensure that individuals know their rights, and by doing so, feel confident in hiring a licensed contractor.

Consumers should protect themselves:
- Check with Toronto Building to determine if a construction permit is required for the proposed renovation.
- Get at least three quotations from licensed contractors.
- Ask the contractors for their City of Toronto business licence number and verify this information by calling Licensing Services at 416-392-6700.
- Get references from other customers.
- Enter into a written and signed contract.
- Ensure that all work to be done (including site clean up) is clearly stated in the contract.
- Ensure that the full price of the job is in the contract.
- Pay the full amount at job completion or include a payment schedule in the contract (payments should correlate with the amount of work done by the contractor).
- Include in the contract the name of the company, the business address, phone number, a completion date, and a City of Toronto Licence number.
- File a complaint if you come across illegal activity by calling 416-392-3082 or by e-mailing the Municipal Licensing and Standards licensing mailbox at

Toronto is Canada's largest city and sixth largest government, and home to a diverse population of about 2.6 million people. It is the economic engine of Canada and one of the greenest and most creative cities in North America. Toronto has won numerous awards for quality, innovation and efficiency in delivering public services. 2009 marks the 175th anniversary of Toronto's incorporation as a city. Toronto's government is dedicated to prosperity, opportunity and liveability for all its residents.

Media contact: Gus Michaels, Manager, Licensing Enforcement, Municipal Licensing & Standards, 416-392-3067,



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