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December 8, 2009
Toronto Emergency Medical Services (EMS) celebrates its ability to improve pre-hospital care to Torontonians with innovative ePCR technology
This afternoon at Toronto EMS headquarters, more than 60 Emergency Medical Services staff involved in the rollout of the new electronic patient care (ePCR) technology celebrated winning a Merit Award and a Diamond Award for technological innovation - not only from the City of Toronto but also from the Province of Ontario. The awards were formally presented at Showcase Ontario and the Toronto Innovation Showcase earlier this fall, but today was the first time the entire team was together to receive well-deserved formal recognition.

Toronto EMS treats more than 500 patients a day, each treatment requiring a patient care report. Paramedics now use a wireless touch screen tablet at the patient’s bedside to document the patient assessment and treatment. This information, plus biometrics such as electrocardiograms, is then transmitted wirelessly to the receiving emergency department to support continuing patient care.

This award-winning ePCR technology, custom tailored by Toronto EMS to meet big city requirements, solves many of the daily challenges paramedics face. This innovation is vital link in assisting paramedics in a busy city, and is a foundation for future integration into Ontario’s electronic health records initiative.

Toronto is now one of the largest worldwide users of this technology.

“We are very proud of this achievement by our ePCR team. This double win is a first for Toronto EMS,” said Mark Adams, the Project Supervisor.

“In my opinion,” explained Adams, “the thing that set us apart from the other entrants is our wireless networking, so that the paramedics can seamlessly connect to the system without the need for specialized cables or connections. There was a tremendous group effort from the Toronto EMS ePCR team and our technology partner to implement this project.”

The team was congratulated by Chief Bruce Farr; Deputy Chief Alan Craig; Malcolm Bates, Director, Emergency Health Services, Land/Air, Ministry of Health and Long-Term Care; and Ward Hamilton, Vice-President, Zoll Medical Corporation.

Chief Farr said, “This effort is a major accomplishment to support our service to the community and to support the work of our paramedics. I was so proud when this project won, because it wasn’t the work of one or two people but the success of a team of over 60 EMS employees. That is outstanding teamwork!”

Toronto is Canada's largest city and sixth largest government, and home to a diverse population of about 2.6 million people. It is the economic engine of Canada and one of the greenest and most creative cities in North America. Toronto has won numerous awards for quality, innovation and efficiency in delivering public services. 2009 marks the 175th anniversary of Toronto's incorporation as a city. Toronto's government is dedicated to prosperity, opportunity and liveability for all its residents.

Media contacts:
Kim McKinnon, Co-ordinator, Public Information and Media, Toronto EMS, 416-392-2255,
Mark Adams, Co-ordinator, Toronto EMS Education, 416-392-2082,



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