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September 16, 2009
Reminder - Media invited to preview 311 Toronto
Media are reminded to sign up for the 311 media briefings which are being held this Thursday, September 17. This event will provide media the best opportunity to hear a detailed briefing and ask questions of 311 Director, Neil Evans, as well as gather file footage and photographs of the 311 Contact Centre. Future access to the Contact Centre will be limited.

Advanced notification to attend the 311 media briefings on September 17 is required, as space is limited. The briefings conducted by Neil Evans will include a short tour of the Contact Centre (where City staff will be answering public inquiries), a demonstration of the technology to be used by 311 customer service representatives, an overview of Toronto's 311 service and a question and answer session. Each briefing will last approximately one hour and the same presentation will be given at each briefing.

Media will also be given the opportunity to take photos in specific locations within the Contact Centre. During the tour City staff will work with the media to ensure client privacy is maintained.

Date: September 17
Times: 10:00 a.m. - 11:00 a.m.
11:30 a.m. - 12:30 p.m.
1:30 p.m. - 2:30 p.m.
3:30 p.m. - 4:30 p.m.
6 p.m. - 7 p.m.

Place: 311 Contact Centre, Metro Hall, 55 John St. (meet at the Ceremonial Staircase facing the square)

Media outlets must R.S.V.P. to Leisa Tjoeng, with two selections from the list of available times, and where possible the City will accommodate these requests. Media outlets must also indicate if they would like to send a reporter, and/or a photographer/cameraman during that timeframe.

The City will confirm a time for your briefing by return e-mail.

Toronto is Canada's largest city and sixth largest government, and home to a diverse population of about 2.6 million people. It is the economic engine of Canada and one of the greenest and most creative cities in North America. Toronto has won numerous awards for quality, innovation and efficiency in delivering public services. 2009 marks the 175th anniversary of Toronto's incorporation as a city. Toronto's government is dedicated to prosperity, opportunity and liveability for all its residents.

Media contact:
Leisa Tjoeng, Strategic Communications,



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