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May 20, 2008
Recruitment for the first Toronto Ombudsperson to begin
Tomorrow the City of Toronto will begin its recruitment for the Toronto Ombudsperson - the first city ombudsperson in Ontario. The Toronto Ombudsperson will receive, resolve and investigate public complaints related to the delivery of City services and programs. The service will be accessible to all Torontonians.

"The Ombudsperson will help ensure that Toronto's local public services are provided in a manner that is fair and equitable to all," said Mayor David Miller. "Through problem resolution and by providing another direct point of contact between the people of Toronto and their local government, we will ensure this City operates in as open and transparent a way as possible."

The appointment of the Toronto Ombudsperson rounds out the City’s accountability framework and continues the City’s leadership in promoting accountability and open government. The power and authority for the Ombudsperson function comes from the City of Toronto Act, 2006.
The City’s other accountability positions include the Auditor General, the Integrity Commissioner and the Lobbyist Registrar.

“The City wants to conduct a broad and extensive search to fill this landmark new position for the City,” said City Manager Shirley Hoy.

The City has engaged the search firm Kinley & Connelly Inc. to conduct the recruitment and to work with a five-member Council selection panel chaired by the Mayor. Advertising in mainstream and ethnic media will be part of the search strategy. The City anticipates that the selection panel will recommend a candidate to City Council in September 2008.

The recruitment for the Toronto Ombudsperson will be open to all qualified candidates. It will encourage applications from Aboriginal people, people with disabilities, members of visible minority groups and women, in keeping with the City’s commitment to employment equity.

The Toronto Ombudsperson will phase in the establishment of the office, and as part of implementation will conduct proactive, public outreach activities to ensure that Torontonians have information about the function and how to access the service.

Toronto is Canada’s largest city and sixth largest government, and home to a diverse population of about 2.6 million people. It is the economic engine of Canada and one of the greenest and most creative cities in North America. In the past three years, Toronto has won more than 70 awards for quality, innovation and efficiency in delivering public services. Toronto’s government is dedicated to prosperity, opportunity and liveability for all its residents.

Media contacts:
Stuart Green, Mayor’s Office, 416 338-7119
Shirley Hoy, City Manager, 416 392-3551



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