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September 24, 2008
Fiona Crean appointed Toronto’s first Ombudsperson
City Council today unanimously appointed Fiona Crean as Toronto Ombudsperson, effective November 17, 2008. The Toronto Ombudsperson will receive, resolve and investigate public complaints related to the delivery of City services and programs. The service will be accessible to all Torontonians.

"Toronto City Council is committed to delivering excellent public services to its residents in a way that is truly open, transparent and accountable," said Mayor David Miller. "Ms. Crean has the proven experience to serve as an additional point of contact between Torontonians and their government and to ensure services are provided in a manner that is fair and equitable to all."

Ms. Crean is multilingual and has spent her professional life engaged in good governance, fair process, human rights and social justice. Most recently, Ms. Crean served as Assistant Deputy Minister, Organizational Effectiveness, in the Ontario Ministry of Community Safety and Correctional Services. There she led efforts to address systemic human rights issues, while managing significant organizational and culture change.

Ms. Crean has extensive Ombudsman experience. She served as the first Ombudsman and Director of Human Rights at York University. Prior to that, she served as Executive Director of the Ontario Ombudsman’s Office where she was responsible for investigating and resolving complaints regarding the administration of government. She also served as interim Ombudsman for Ontario. Ms. Crean developed the first employment equity program for the former City of Toronto and worked for a number of years at the Ontario Human Rights Commission.

Ms. Crean has been involved in significant international development work for governments and community organizations in Central and South America, Eastern Europe and southern Africa, and has worked extensively in First Nations and Inuit communities in Canada. She is also an active volunteer and has served on a number of not-for-profit boards.

Ms. Crean will set up the function and determine when the service will be publicly available. An important component of implementing the function will be conducting proactive, public outreach activities to ensure that Torontonians have information about the service and how to access it.

The appointment of the Toronto Ombudsperson rounds out the City’s accountability framework and continues the City’s leadership in promoting accountability and open government. The powers and authority for the Ombudsperson function come from the City of Toronto Act, 2006. The City’s other accountability positions include the Auditor General, the Integrity Commissioner and the Lobbyist Registrar. All of the accountability positions are independent of the City administration and report to City Council.

Toronto is Canada’s largest city and sixth largest government, and home to a diverse population of about 2.6 million people. It is the economic engine of Canada and one of the greenest and most creative cities in North America. In the past three years, Toronto has won numerous awards for quality, innovation and efficiency in delivering public services. Toronto’s government is dedicated to prosperity, opportunity and liveability for all its residents.

Media contact: Don Wanagas, Director of Communications, Office of Mayor David Miller, 416 338-7134,



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