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July 18, 2008
City of Toronto wins 45 Public Sector Quality Fair awards
A backgrounder on the individual awards to the City is available at:

The City of Toronto has won 45 Public Sector Quality Fair (PSQF) awards recognizing outstanding achievements in public service. City initiatives will receive 11 Awards of Excellence, 24 Awards of Merit and 10 awards of Recognition of Commitment to Quality. The awards will be presented at the PSQF on Monday, September 8 at the Metro Toronto Convention Centre.

“These awards confirm that the City and its staff continuously show innovation and commitment to the delivery of excellent services that improve the well-being of Torontonians and the liveability of our city,” said Mayor David Miller.

Since 2004, the City has won 119 PSQF awards for a wide variety of innovative, quality projects.

“This year’s exceptional win shows that the Toronto Public Service continues to improve its delivery of quality services to Toronto residents,” said City Manager Shirley Hoy.

The City’s group of entries was diverse and included cross-divisional and community partnerships, many with the goal to improve services to some of the city’s most vulnerable residents, including children, the elderly and the homeless. Other initiatives directly create service improvements through innovations with a focus on the environment and the revitalization of public space.

The PSQF is a province-wide showcase for service excellence in government, health care and education. Its objectives are to promote awareness and the use of quality principles and practices, to share ideas and to celebrate successes. All applications to the PSQF are evaluated against the same quality criteria that the National Quality Institute uses for the Canada Awards for Excellence. Submissions are assessed on a range of criteria, including leadership, citizen/client focus, people focus, process management, supplier/partner focus, and organizational performance.

For more information, visit

Toronto is Canada’s largest city and sixth largest government, and home to a diverse population of about 2.6 million people. It is the economic engine of Canada and one of the greenest and most creative cities in North America. In the past three years, Toronto has won numerous awards for quality, innovation and efficiency in delivering public services. Toronto’s government is dedicated to prosperity, opportunity and liveability for all its residents.

Media contact: Anne Walsh, Project Lead, City of Toronto, 416-397-7988,



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