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December 4, 2008
City investigation improves taxi driver conduct at Union Station
In January 2008, the City of Toronto's Licensing Enforcement Unit, assisted by Toronto Terminal Railways - Union Station security personnel - concluded Project Eye in the Sky, an investigation into an increased number of complaints about the conduct of taxicab drivers in the vicinity of and at Union Station.

The investigation included a six-day enforcement period involving a number of uniformed and plain-clothed City of Toronto Municipal Licensing and Standards enforcement officers. The enforcement, and continued review over the following months, has led to a total of 147 charges against cab drivers. Additionally, three cab drivers were directed to appear for hearings before the Toronto Licensing Tribunal to determine whether their licences should be revoked, suspended or have strict conditions imposed.

The investigation targeted allegations of inappropriate behavior by licensed Toronto taxicab drivers. Observed behaviours included: aggressive and illegal soliciting of cab fares, refusal to take short fares, taxicab drivers directing longer fares to ‘members’ of an operating group, the operation of unlicensed drivers and taxicabs, and the condition of taxicabs that service the area.

“The investigation proved to be highly successful as we have seen a substantial decrease in these types of behaviour in the area,” said Gus Michaels, Manager, Investigation Services, Licensing Enforcement Unit. “Licensed taxicab drivers provide a vital service, and as Toronto ambassadors they are a direct reflection on our city. The behaviour exhibited by a small percentage of drivers during this investigation does not reflect the quality service provided by the majority of the Toronto taxicab industry drivers.”

For complaints against taxicab drivers or any licensed businesses in Toronto, contact the City's Licensing Enforcement Unit at 416-392-3000 or

Toronto is Canada’s largest city and sixth largest government, and home to a diverse population of about 2.6 million people. It is the economic engine of Canada and one of the greenest and most creative cities in North America. In the past three years, Toronto has won numerous awards for quality, innovation and efficiency in delivering public services. Toronto’s government is dedicated to prosperity, opportunity and liveability for all its residents.

Media contact:
Gus Michaels, Manager, Investigation Services, Licensing Enforcement Unit, Municipal Licensing & Standards, 416-392-3967



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