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November 14, 2008
Lieutenant Governor’s Medal of Distinction in Public Administration 2008 Medal Recipient - SHIRLEY HOY, former City Manager, City of Toronto
The Honourable David C. Onley, Lieutenant Governor of Ontario, and the Hamilton, National Capital Region and Toronto Regional Groups of the Institute of Public Administration of Canada are pleased to announce the award of the Lieutenant Governor’s Medal of Distinction in Public Administration, Ontario’s highest honour for public service, to Shirley Hoy, former City Manager, City of Toronto.

This prestigious Medal is awarded annually to an individual who has shown distinguished leadership in public administration, or who, by writings and other endeavours, has made a significant contribution in the field of public administration in Ontario. The selection criteria for the Medal of Distinction include leadership, innovation and creativity, accomplishment and impact, dedication and sustained effort, and contribution to the profession and the community. Shirley Hoy has demonstrated excellence in all of these areas.

The Lieutenant Governor’s Medal of Distinction will be presented to Shirley Hoy by the Honourable David C. Onley at a ceremony in Toronto on November 27, 2008.

Shirley Hoy has had a long and distinguished career in the public sector in Ontario. She moved from her role as Executive Director at St. Stephen’s Community House to a policy position in Metropolitan Toronto in 1980, and subsequently assumed a series of leadership roles with Metro Toronto, the City of Toronto and the Province of Ontario. Most recently, Shirley served as the Chief Administrative Officer/City Manager at the City of Toronto from 2001 until October, 2008.

Shirley’s accomplishments are impressive. The City of Toronto is one of the largest public organizations in Canada, providing public services to 2.6 million people. It has a gross operating budget of $8.2 billion and a capital budget of $1.4 billion. Along with its agencies, boards and commissions, the City employs approximately 50,000 individuals. As City Manager, Shirley effectively managed Toronto’s human, fiscal and physical resources; ensured the efficient and effective delivery of services to residents; and provided solid advice and support to the Mayor and Council in the development and implementation of policies, programs and plans.

Shirley provided leadership and direction through a key period in Toronto’s evolution. She helped lead the city administration during the amalgamation process in 1997, and then guided it through the challenges posed by the SARS outbreak, the 2003 blackout and the MFP/Bellamy inquiry. Shirley spearheaded the implementation of the most robust audit and accountability framework of any municipal government in Canada, including the establishment of a municipal Ombudsperson, Lobbyist Registry, Integrity Commissioner and various other financial control reforms. She also put in place a new organizational structure for the Toronto Public Service, and helped secure new rights, powers and authorities for the city through the City of Toronto Act, 2006. Most recently, she was a key behind the scenes contributor to the Provincial-Municipal Fiscal and Service Delivery Review agreement.

Between 1991 and 1995 Shirley held a series of senior positions with the Government of Ontario, including a joint appointment as the Assistant Deputy Minister (ADM) of the Ontario Women’s Directorate and the ADM of Social Assistance and Employment with the Ministry of Community and Social Services, and a subsequent joint appointment as the Ministry of Housing’s ADM of Operations and the CEO of the Ontario Housing Corporation.

Holding Master’s degrees in Social Work and Public Administration, Shirley blends business and policy savvy with a strong sense of social justice. As a public servant and volunteer, she has worked for over 30 years to create the conditions that allow individuals, families, neighbourhoods and communities to flourish. In addition to her work in public service, Shirley has been an active contributor to the non-profit sector through her work on boards and committees and as Chair of the Public Sector Campaign for the United Way of Greater Toronto.

Shirley was named one of Canada’s most powerful women by the Women’s Executive Network in 2004.

Shirley’s nomination was endorsed by a number of senior public, private and non-profit sector leaders. In addition to noting her many achievements, all also wrote how Shirley epitomizes the values of a professional public servant through her exceptional dedication, quiet competence and grace, integrity, unyielding work ethic, and ability to forge strong working relationships with individuals from all levels of an organization and all walks of life. In these and so many other ways, her supporters observed, Shirley has served as an excellent role model for those who value professional public service.

Since 1990, the Lieutenant Governor of Ontario, with the Hamilton, National Capital Region and Toronto Regional Groups of the Institute of Public Administration of Canada, have encouraged and recognized excellence in public service in Ontario by awarding the Lieutenant Governor’s Medal of Distinction in Public Administration. The IPAC Hamilton, National Capital Region and Toronto Regional Groups congratulate Shirley Hoy and join in celebrating her achievements in public administration.

Contact: Caryl Arundel (416) 239-2659 or Murray Lister (416) 221-0389 for more information



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