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July 24, 2008
City’s Parks, Forestry and Recreation division launches new customer survey
The City of Toronto has launched a customer and permit satisfaction survey aimed at getting feedback from summer recreation participants of camps, swim and general programs, as well as summer permit holders.

With these surveys, the City’s Parks, Forestry and Recreation division will receive feedback on customers’ expectations regarding customer service, program delivery and facility housekeeping standards. This will in turn assist the division in becoming a better customer-focused service provider and improve the quality of its programs and services.

“Parks, Forestry and Recreation programs and services are key contributors to the quality of life for all Torontonians,” said Brenda Librecz, General Manager of Toronto Parks, Forestry and Recreation. “This survey will guide us on how we conduct our business and is an example of our commitment to community engagement. The feedback we receive will ensure that we meet the diverse needs for quality programming and facility space of the city’s neighbourhoods.”

Summer recreation participants and permit holders can fill out the survey online at or can pick up a copy of the survey from a local community centre until August 23. The deadline for feedback is September 5, 2008.

In conjunction with the survey, Toronto Parks, Forestry and Recreation is also conducting a customer service review to improve contact with residents. This review will help the division to develop standards and guidelines that will improve customer service city-wide.

Toronto is Canada’s largest city and sixth largest government, and home to a diverse population of about 2.6 million people. It is the economic engine of Canada and one of the greenest and most creative cities in North America. In the past three years, Toronto has won numerous awards for quality, innovation and efficiency in delivering public services. Toronto’s government is dedicated to prosperity, opportunity and liveability for all its residents.

Media contact:
Parks, Forestry and Recreation Media Hotline, 416-560-8726,



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