The City of Toronto and EPOST launch first municipal government e-bill service in Canada|
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The City of Toronto and EPOST, the world's first electronic post office, today
announced the first municipal government e-bill offering in Canada. The City of
Toronto will deliver their water e-bill
electronically through EPOST to Toronto residents who register for the service.
Mayor Mel Lastman officially launched the service in a ceremony today when he
received his water bill on-line through the EPOST web site at www.epost.ca.
"This is first step in the City of Toronto's electronic service delivery
strategy," said Mayor Lastman. "This water e-bill puts us on the cutting-edge
of Internet technology."
Toronto residents who wish to begin receiving and paying their water bill
on-line simply register for a free Electronic Post Office Box (EPOB) with
EPOST. They then select the City of Toronto as a preferred mailer and begin
receiving their water bill through EPOST's secure, private, consolidated
on-line mail delivery service.
"The City of Toronto is the first municipal government body in Canada to offer
an e-bill to residents and we applaud the leadership they have demonstrated in
using the Internet to improve access to government information and services,"
said Peter Melanson, President and CEO of EPOST. "We look forward to offering
more City of Toronto services through EPOST and to sharing this innovative
e-billing model with other government bodies across Canada."
The EPOST project with the City of Toronto was made possible through a Service
Canada initiative. Service Canada is a federal government project that aims to
offer one-stop access to government services, helping Canadians receive the
services they need quickly, easily and conveniently. EPOST, through its
affiliation with Canada Post, was chosen by Service Canada to develop the water
e-bill program with the City of Toronto.
Research shows that Canadians are top prospects for new Internet services. A
recent Angus Reid study found that 59 per cent of Canadians have Internet
access and, of those with Internet access, 47 percent are interested in paying
their bills on-line. As a result, a huge growth in electronic bill presentment
and payment (EBPP) and on-line mail delivery is predicted.
For mailers such as the City of Toronto, EPOST provides a front-end delivery
channel and a flexible, scalable platform that fits with all types of
government Internet strategies. Using EPOST, mailers can enhance their customer
relationships on-line with robust, dynamic, interactive communication tools.
Mailers benefit from enhanced encryption technology, and the digital postmark
that verifies all mail delivered through EPOST - an assurance that is unique to
EPOST through its affiliation with Canada Post.
EPOST worked closely with its technology implementation partner, Optus
Corporation, to develop a customized solution that specifically meets the City
of Toronto's needs. The City is able to identify which residents will receive
their water bill through EPOST, and which residents prefer to continue
receiving a paper bill. The City is also able to send targeted information
about other City services when they send e-bills through EPOST.
EPOST was launched in November 1999 as a joint venture by Canada Post and
Cebra, Inc., Bank of Montreal's e-commerce subsidiary. It is a Web-based
service that is dedicated to revolutionizing the way Canadians communicate. In
addition to having over 100,000 Canadians register for their free EPOST box, 39
mailers have committed to participate with EPOST and have already delivered
thousands of pieces of on-line mail. EPOST was recently named one of the top
Canadian e-businesses in an independent survey by Bain and Company and The
Globe and Mail. EPOST ranked ninth in "The e25," an exclusive report on the 25
hottest dot-coms in Canada.