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November 10, 2010
Many City services operational on Remembrance Day - November 11
Thursday, November 11 is Remembrance Day and while City Hall and all Civic Centres will be closed, there are a number of City services that will be operating:

• There are no changes to garbage, recycling or organics collection on Thursday, November 11. Regular collection continues as outlined in the collection calendar. Please refer to the collection calendar or visit for details on the correct materials to place out for collection. Drop Off Depots are also open.

• All regularly scheduled Parks, Forestry and Recreation programs and permits will continue as usual at community centres and arenas. However, in community centres and/or arenas where there are not any scheduled activities, the building will be closed.

• All Toronto Public Libraries, except for the Urban Affairs Library at Metro Hall, will be open.

• Toronto Water will provide emergency service as necessary. Downspout disconnections scheduled for November 11 will proceed as scheduled.

• There will be no water meter readings by City staff on November 11, but customers may still submit water meter readings to the City's website at ( by clicking on "Enter your water meter reading online" or by using the automated telephone service by calling 416-397-READ (7323).

• Transportation Division supervisors and inspectors who support construction work in the City will be working. The Traffic Management Centre staff, including dispatch, RESCU camera operations and overhead signage operations will also be working. Roads crews that look after street signs, pavement markings and potholes will not be working. However, if an emergency arises, crews will be dispatched to deal with situations as required.

• Nine of the City's 10 historic museums will be open to the public. Montgomery's Inn will be closed.

• It is business as usual in emergency shelters and other programs funded through Shelter, Support and Housing Administration. The exception is head office at Metro Hall which will be closed. Services provided directly to clients from that location, such as job coaching and complaints, will not be available on November 11.

• City services that regularly operate 24 hours a day/seven days a week (such as 311 and emergency services) remain available.

• All Property Tax and Utility payment Counters at City Hall and all Civic Centres will be closed. Customers may pay property taxes and/or utility bills through their bank or financial institution's online or telephone banking services, if they subscribe to these services.

• All parking ticket payment counters (First Appearance facilities) at Metro Hall, North York Civic Centre, York Civic Centre and 1530 Markham Rd. will be closed. Customers may make payments for parking tags via credit card on the City website ( or by calling the automated telephone service at 416-397-TAGS (8247).

Residents are encouraged to call 311 if they are unsure about the availability of specific City services and programs on Remembrance Day.

Toronto is Canada's largest city and sixth largest government, and home to a diverse population of about 2.6 million people. It is the economic engine of Canada and one of the greenest and most creative cities in North America. Toronto has won numerous awards for quality, innovation and efficiency in delivering public services. Toronto's government is dedicated to prosperity, opportunity and liveability for all its residents. For information about non-emergency City services and programs, Toronto residents, businesses and visitors can dial 311, 24 hours a day, 7 days a week.

Media contact:
Cheryn Thoun, Acting Director, Strategic Communications, 416-392-9305,



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