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June 9, 2010
City of Toronto releases guidelines on parking ticket cancellation
Toronto City Council yesterday approved the public release of the City's parking ticket cancellation guidelines. The guidelines outline the circumstances in which a City of Toronto parking ticket may be cancelled and the evidence required to support a parking ticket cancellation.

The City of Toronto uses established guidelines to help staff make informed, consistent decisions about parking ticket cancellations. Reasons for cancellation may include bylaw exemptions, an error in a parking ticket, an individual having a valid permit, or a medical emergency.

City staff at parking ticket counters review each disputed ticket and the evidence presented to understand the nature of the infraction and the circumstances surrounding the ticket issued, and to determine whether a cancellation is warranted.

Publishing the cancellation guidelines will help streamline the process for disputing a parking ticket and may reduce the number of requests for trials to dispute parking tickets. If a parking ticket does not meet the requirements for cancellation, or the proper evidence cannot be provided, individuals may choose to pay the ticket rather than request a trial.

The guidelines are available at

Toronto is Canada's largest city and sixth largest government, and home to a diverse population of about 2.6 million people. It is the economic engine of Canada and one of the greenest and most creative cities in North America. Toronto has won numerous awards for quality, innovation and efficiency in delivering public services. Toronto's government is dedicated to prosperity, opportunity and liveability for all its residents. For information about non-emergency City services and programs, Toronto residents, businesses and visitors can dial 311, 24 hours a day, 7 days a week.

Media contacts:
Cindy Bromley, Communications Manager, Finance and Administration, 416-392-4993
Christina Barnes, Communications and Marketing Consultant, 416-397-4054



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