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December 30, 2013
City of Toronto ice storm update
The City of Toronto is continuing to provide updated information on ongoing impacts and the City's response to the ice storm. Toronto's Emergency Operations Centre continues to support the ongoing response efforts.

Mayor Ford has called a special meeting of City Council to be held at 9:30 a.m. on Friday, January 10, 2014 in the Council Chamber, Toronto City Hall, 100 Queen St. W., for the following purposes:
• To consider a report from the City Manager on the ice storm, including a request for Provincial assistance under the Ontario Disaster Relief Assistance Program.
• To introduce and enact a confirming bylaw for this special meeting.

The agenda for the special meeting will be distributed and posted to as soon as it is available.

Meeting URL:

Hydro Update
Toronto Hydro reports there are now approximately 725 customers without service, and crews have been dispatched to these locations. Work will continue until all outages are addressed. In addition, there are approximately 680 locations that have received Electrical Safety Authority approval to reenergize following repairs to electrical stand pipes that were damaged in the storm. Toronto Hydro has dispatched crews to all of these locations.

Customers who are required to make repairs before their service can be reconnected must have that work completed by an ESA/ECRA licensed electrical contractor. The licensed electrical contractor will take out the necessary electrical permit from the Electrical Safety Authority (ESA), make the repairs and arrange for an inspection. Once complete, ESA will notify Toronto Hydro that power is authorized for reconnection.

Customers that reside in a neighbourhood that has been restored but are still without power must report the outage to Hydro by calling 416-542-8000.

Tree Debris Removal begins January 3
Work to clear all tree debris will begin on Friday, January 3 and it will continue for approximately eight weeks, weather permitting.

Residents are asked to place their tree debris on the curb or the boulevard by Thursday, January 2. Please remember to provide at least one metre of clearance to ensure those with mobility issues can pass safely.

Large limb or stem (body) wood from private trees that have fallen on private property should not be taken to the curb. Property owners should contact a private contractor to remove this material.

Homeowners do not require a City permit to remove damaged or downed trees that are hazardous. Tree removal may not be needed. Some trees can be saved with proper care and maintenance. Trees may be pruned to remove damaged branches. Please use a professional arborist to ensure safety.

Please note that City crews cannot go onto private property to clear private trees that have fallen on private property.

For residents that live in the Asian long-horned beetle quarantine area in Etobicoke, the City crews and private contractors will dispose of this debris in the prescribed manner. Do not take this wood out of the Federal quarantine area. See more information at

Chainsaw Safety
Only use a chainsaw that you have been trained to use properly and safely. Always wear protective equipment and clothing. Be aware of your surroundings such as weather conditions, terrain, wildlife, buildings, power lines, vehicles, and other people.

Toronto Roads and Traffic
Power has been restored to all signals and all signals are operating normally.

However, the power supply is not quite stable at all signalized intersections and there may be fluctuations in the Hydro supply voltage which can result in a few signals being temporarily "all-out" or on flash. Motorists are reminded to treat any intersection without functioning signal lights as an all-way stop. In such cases, the public should call 311 and the City will send a crew to investigate and fix the problem.

Parking consideration will be provided for residents who park on the street beyond posted times due to limited access to icy or blocked driveways. If the homeowner receives a parking ticket, there is an application that can be filled out to describe the circumstances and request ticket cancellation at Completed application forms and documentation can be faxed to 416-696-3652 or sent via e-mail to

Food, Water, Warmth and Rest
The City continues to operate locations across the city where vulnerable residents and those who need assistance can access food, water, warmth and rest. Pets are welcome. Seventy-two people were accommodated last night.

Here is an amended list of Toronto Community Centre locations:
Joseph J Piccininni Community Centre, 1369 St Clair Ave. W. (St Clair/Keele)
Matty Eckler Community Centre, 953 Gerrard St. E. (Pape/Gerrard)
Edithvale Community Centre, 131 Finch Ave. W. (between Bathurst and Yonge)
McGregor Park Community Centre, 2231 Lawrence Ave. E. (Lawrence/Kennedy)

The following reception centres are closing today:
Agincourt Community Centre - 31 Glen Watford Rd.
Dennis Timbrell Community Centre - 29 St. Dennis Dr.
Pleasantview Community Centre - 545 Van Horne Ave.

Normal programming will resume at the above Community Centres.

In addition, 13 Toronto Police Service facilities have been identified as having community rooms available for use 24/7 as warming centres:
Division 11 – 2054 Davenport Road (Davenport/Osler)
Division 12 – 200 Trethewey Drive (Trethewey/Black Creek)
Division 14 – 350 Dovercourt Road (College/Dovercourt)
Division 22 – 3699 Bloor Street West (Bloor West/Dundas West)
Division 23 – 5230 Finch Avenue West (Kipling/Finch)
Division 31 – 40 Norfinch Road (Norfinch/Finch West)
Division 33 – 50 Upjohn Road (York Mills/Don Mills)
Division 42 – 242 Milner Avenue (Milner/Markham)
Division 43 – 4331 Lawrence Ave. E (Lawrence Ave. E/ Kingston Road)
Division 51 – 51 Parliament Street (Front/Parliament)
Division 52 - 255 Dundas Street West (LOBBY ONLY)
Toronto Police Service College – 70 Birmingham Street (Birmingham/Fifth)
Toronto Police Service Headquarters – 40 College Street (College/Bay)

Warming centres open until midnight:
Heron Park Community Centre, 292 Manse Road (Kingston/Lawrence)
Don Montgomery Community Centre, 2467 Eglinton Ave. E. (Eglinton/Midland)

Toronto Public Library
All Toronto Public Library branches are open regular hours on Monday, December 30. Libraries offer wifi and internet workstations as well as great books, magazines and more.
Call your local branch or check All branches are open holiday hours, 9 a.m. to 1 p.m. on Tuesday, December 31.

Holiday Waste Pickup
Residents are reminded that this week, curbside collection on Wednesday, Thursday and Friday will move forward one day. This means that Wednesday collection moves to Thursday, Thursday collection moves to Friday, and Friday collection moves to Saturday. Changes are reflected in the residential collection calendar. Please note that there may be collection delays. Residents should leave their materials out until they are picked up.

Food Waste
If you have organic material (food waste) that cannot fit in the Green Bin, please set it out in a clear plastic bag. Food waste will be collected on your regularly scheduled collection day.

Food Safety
Residents who have been without power, or recently had their power restored, are advised to reduce the risk of a food borne illness:
• If you have been without power for 24 hours or longer, all food in the fridge should be thrown out.
• During a power outage of 48 hours or longer, all food in the freezer should be thrown out.
• Any leftover cooked food that cannot be reheated or stored in a working refrigerator or freezer should be thrown out.
Never eat food that looks or smells strange – when in doubt, throw it out.
More food safety tips are available at

Preventing Frozen Pipes
If you don't have heat for your home and the temperature drops to well below freezing, consider leaving a tap open enough for a trickle of water so there is some movement of water in pipes that might be vulnerable to freezing.

If you are leaving your home because of no heat, you can shut off the main service valve in your basement and open your lowest tap to drain the water out of your plumbing lines to prevent them from freezing.

Children's Services
All TDSB sites that have childcare are open today except for Fairmount, Hillmount, and Broadlands. Those three locations will remain closed until further notice. All City operated childcare centres are open.

Thank You
The City of Toronto would like to extend a sincere thank you to the many partners who have helped in the aftermath of this storm. This includes the Province of Ontario, Ontario Hydro and other municipalities that have sent hydro and forestry crews. The City would also like to thank residents who have assisted our crews by moving tree branches off the roads and onto the boulevards.

Emergency Preparedness
Information and advice about emergency preparedness are available at

Social Media Updates
For updates during an emergency event and other City of Toronto information, follow @TorontoComms on Twitter. The City will be using #citystorm when providing updates on the storm.

Toronto is Canada's largest city, the fourth largest in North America, and home to a diverse population of about 2.8 million people. It is a global centre for business, finance, arts and culture and is consistently ranked one of the world's most livable cities. Toronto is proud to be the Host City for the 2015 Pan American and Parapan American Games. For information on non-emergency City services and programs, Toronto residents, businesses and visitors can visit, call 311, 24 hours a day, 7 days a week, or follow us @TorontoComms.

Media Contact
Deborah Brown, Manager of Communications Planning and Research
Strategic Communications

John Gosgnach, Manager of Cluster A Communications
Strategic Communications



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