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April 27, 2012
Mayor Ford takes aim at potholes
  
Mayor Rob Ford and Councillors Denzil Minnan-Wong (Ward 24 Don Valley East and Chair of the Public Works and Infrastructure Committee), Paul Ainslie (Ward 43 Scarborough East and Chair of the Government Management Committee) and Vincent Crisanti (Ward 1 Etobicoke North) launched two mobile apps today that allow residents to report potholes to the City quickly and easily. The 311 mobile apps capture location information and allow a picture to be included as part of the reporting process.

"This is another customer service improvement that benefits residents," said Mayor Ford. "These apps let residents report potholes using their smart phones. There's no need to make a phone call or go to their computer to report the pothole - the request goes right to Transportation Services for action."

The mobile apps route the service request through the Open311 API (Application Programming Interface) direct to the Transportation Services division. No involvement from a 311 Customer Service Representatives is needed, making the apps a highly efficient and cost effective way to get service requests to Transportation Services.

There are two apps available. The "See, Click, Fix" app is available for download on Blackberry, iPhone and Android devices. The "TDOT 311" app is available for iPhones only. Information about the two mobile apps and links to connect to both are available on the City's website at http://www.toronto.ca/open311.

In addition to these two apps, the City expects to partner with other app developers in the future. Information about how developers can work with the City on its Open311 initiative is also available at the Open311 website address listed above.

The 311 Toronto Contact Centre will continue to handle requests for service over the phone, by email and through the self-serve pages of the City's website.

Toronto is Canada's largest city and sixth largest government, and home to a diverse population of about 2.7 million people. Toronto's government is dedicated to delivering customer service excellence, creating a transparent and accountable government, reducing the size and cost of government and building a transportation city. For information on non-emergency City services and programs, Toronto residents, businesses and visitors can dial 311, 24 hours a day, 7 days a week.

Media Contact
George Christopoulos
Press Secretary, Office of the Mayor
416-338-6642
gchrist2@toronto.ca

Patricia MacDonell
Project Manager, 311
416-392-8591
pmacdone@toronto.ca

 

 

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