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April 11, 2011
City of Toronto introduces new parking ticket dispute process
The City of Toronto has introduced a new parking ticket dispute process that will make it easier for those who have received tickets for pay-and-display or parking meter violations to dispute tickets by using either e-mail or fax.

Motorists who have been issued tickets for parking meter/pay-and-display offences and who meet the cancellation criteria set out in the Parking Ticket Cancellation Guidelines may submit their ticket by fax or e-mail, together with any supporting documentation (such as a valid pay-and-display receipt), to request that their ticket be cancelled.

This process only applies to tickets that have been issued for violations that result from a broken or out of service pay-and-display machine or parking meter, pay-and-display receipts that have not been displayed properly, or pay-and-display receipts that were printed incorrectly. It does not include parking tickets that occur during rush-hour periods.

The new dispute process is a service enhancement that will impact approximately 40,000 ticket holders a year. It will provide a timely and effective way of disputing tickets that can be dealt with by the City of Toronto instead of the provincial courts, as well as providing a greater convenience to motorists.

Currently, the parking ticket dispute process requires individuals to attend one of four First Appearance Facilities (parking ticket payment counters) in person to dispute any type of parking violation. Motorists can now dispute tickets issued for parking meter or pay-and-display violations by either fax or e-mail, or in-person at a First Appearance Facility. For disputes that have been faxed or e-mailed, the vehicle owner will be advised in writing confirming either that the ticket has been cancelled, or that it does not meet the criteria for cancellation.

Those who do not meet the criteria for cancellations can then opt to pay the fine or request a trial in person at one of the City's First Appearance Facilities. As legislated in the Provincial Offences Act, a request for trial must be made in person by the individual who received the ticket, or by their designated agent.

More information is available at

Toronto is Canada's largest city and sixth largest government, and home to a diverse population of about 2.6 million people. Toronto's government is dedicated to delivering customer service excellence, creating a transparent and accountable government, reducing the size and cost of government and building a transportation city. For information on non-emergency City services and programs, Toronto residents, businesses and visitors can dial 311, 24 hours a day, 7 days a week.

Media Contact
Casey Brendon
Director, Revenue Services

Anthony Fabrizi
Water and Parking Tags



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