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November 29, 2011
City of Toronto begins review of Toronto's taxi industry
The City of Toronto is conducting its first comprehensive review of the Toronto taxicab industry since 1998. The review will address a number of issues and build a strategy for addressing those issues to allow the industry to move forward.

The City is inviting stakeholders to get involved in the process at this early stage to help identify the priority issues for the taxi industry and to explore ways to best resolve them.

The taxicab industry in Toronto currently consists of approximately 10,000 licensed taxicab drivers and 5,000 owners of taxicab licences who have one of three types of Toronto taxicab licences, each with a specific set of rules. Those three licences are standard taxicab licence; Ambassador taxicab licence; and accessible taxicab licence.

Councillor Cesar Palacio (Ward 17 Davenport), Chair of the Licensing and Standards Committee, said, "The goal of the review is to bring forward a fair and equitable plan that will be informed through extensive consultations with input from all the experts and those who will be most directly affected by these changes."

The City will seek stakeholder and public participation at every stage of the review. Stakeholders and the public will be encouraged to participate in meetings and surveys and other methods determined in the planning phase of the review. A final report, with recommendations, will be produced in 2012.

The review will begin with a planning phase, which includes a stakeholder consultation meeting on December 8 where information will be gathered to assist in planning the remaining phases of the review. This meeting is an invitation-only meeting for industry stakeholders. This meeting aims to bring together a balance of industry stakeholder representatives to identify issues in the taxicab industry and to provide suggestions on how the City can best conduct the review.

Stakeholders who believe that their interests may not be represented are encouraged to contact the review team. Those stakeholders not in attendance at the consultation may submit their comments, using the online comments form, between December 8 and 22, 2011.

Information gathered in the planning phase will inform the remaining two phases of the review. Phase 1 is expected to run from early to mid-2012, and will involve broad public and stakeholder consultations to review the issues affecting the industry, and to identify potential solutions. The recommendations formed during phase 1 will be presented to stakeholders and the public for feedback through consultations and detailed surveys. Feedback gathered will shape the recommendations made in the final report to be presented to City Council in 2012.

Overall, the review will address many issues, such as the effectiveness of the Ambassador program, conversion to one standard taxi vehicle, ownership and transferability of taxicab licences, the role of designated agents and brokerages, and other issues.

Additional suggestions of topics are welcome and can be submitted via the website or by contacting the review group directly.

The City of Toronto’s priority is to have an open and inclusive process in which all interested parties have the opportunity to be involved. The City's website will remain updated with review progress and information on how to get involved.

Voice mail: 416-338-3095
Fax: 416-397-5463
Mail: The 2012 Taxicab Industry Review,City Hall, 100 Queen St. W., 16th Floor, West Tower
Toronto, Ontario M5H 2N2

Toronto is Canada's largest city and sixth largest government, and home to a diverse population of about 2.7 million people. Toronto's government is dedicated to delivering customer service excellence, creating a transparent and accountable government, reducing the size and cost of government and building a transportation city. For information on non-emergency City services and programs, Toronto residents, businesses and visitors can dial 311, 24 hours a day, 7 days a week.

Media Contact
Bruce Hawkins
Senior Communications Coordinator



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