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November 10, 2011
Many City services operational on Remembrance Day - November 11
Friday, November 11 is Remembrance Day and while City Hall and all civic centres will be closed, a number of City services will be operating:

• There are no changes to garbage, recycling or organics collection on Friday, November 11. Regular collection continues as outlined in the collection calendar. Please refer to the collection calendar or visit for details on the correct materials to place out for collection. Drop-off depots are also open.
• Toronto Parks, Forestry and Recreation programs and permits will be operating on regular hours. Some recreation centres will be closed or operating with reduced hours. More information about which centres are affected is available at
• All Toronto Public Library branches will be open.
• Toronto Water will provide emergency service as necessary. Toronto Water's customer service counter located at North York Civic Centre, 5100 Yonge St., 2nd floor, will be closed.
• There will be no water meter readings by City staff on November 11, but customers may still submit water meter readings to the City's website at by clicking on "Enter your water meter reading online" or by using the automated telephone service at 416-397-READ (7323).
• Transportation Services Division supervisors and inspectors who support construction work in Toronto will be working. The Traffic Management Centre staff, including dispatch, RESCU camera operations and overhead signage operations, will also be working. Roads crews that look after street signs, pavement markings and potholes will not be working. However, if an emergency arises, crews will be dispatched to deal with situations as required.
• The City's 10 historic museums will be open to the public. Fort York will be holding a free Remembrance Day parade and ceremony at 10:45 a.m. Fork York is located at 250 Fort York Blvd.
• It is business as usual in emergency shelters and other programs funded through Shelter, Support and Housing Administration. The exception is the head office at Metro Hall, which will be closed. Services provided directly to clients from the Metro Hall location, such as job coaching and response to complaints, will not be available on November 11.
• Children's Services offices and centres will be closed on November 11.
• City services that regularly operate 24 hours a day/seven days a week (such as 311 and emergency services) remain available.
• All Property Tax and Utility payment counters at City Hall and the civic centres will be closed. Customers may pay property taxes and/or utility bills through their bank or financial institution's online or telephone banking services, if they subscribe to those services.
• All parking ticket payment counters (First Appearance facilities) at Metro Hall, North York Civic Centre, York Civic Centre and 1530 Markham Rd. will be closed. Customers may make payments for parking tags via credit card on the City's website:, or by calling the automated telephone service at 416-397-TAGS (8247).

Residents are encouraged to call 311 if they are unsure about the availability of a specific City service or program on Remembrance Day.

The City of Toronto Remembrance Day services take place at Old City Hall and at each of the civic centres across Toronto: East York, Etobicoke, North York, Scarborough and York. More information:

Toronto is Canada's largest city and sixth largest government, and home to a diverse population of about 2.7 million people. Toronto's government is dedicated to delivering customer service excellence, creating a transparent and accountable government, reducing the size and cost of government and building a transportation city. For information on non-emergency City services and programs, Toronto residents, businesses and visitors can dial 311, 24 hours a day, 7 days a week.

Media Contact
Rob Andrusevich
Strategic Communications



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