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December 22, 2013
City of Toronto storm update as of 10:45 p.m.
The City of Toronto is providing updated information on storm impacts and response as residents start to think about and prepare for Monday morning routines.

Toronto Hydro is currently reporting that approximately 265,000 customers are without power. Hydro crews are working around the clock to respond. The utility hopes to have power restored by Wednesday. Residents should make arrangements accordingly. Those who are able are encouraged to seek assistance from family, friends and neighbours.

The City's emergency services (Fire, Emergency Medical Services and Police) are operating and managing increased call volumes. Residents are reminded to only call 911 in the event of an emergency. The non-emergency number for Toronto Police Service is 416-808-2222. Residents who use home oxygen and have concerns can call 416-310-2222 for assistance.

The TTC continues to make progress restoring system service. Please check for updates and service alerts.

A significant number of child care centres throughout the City are affected by the power outages. Parents should try to contact their child care centre prior to drop off in order to determine whether service will be available. Parents using home child care are encouraged to contact their home child care provider to determine whether services are available.

The Toronto District School Board has advised the City of Toronto that due to emerging safety concerns as a result of the ice storm and ongoing power outages, all TDSB facilities, including childcare centres, will be closed on Monday, December 23 for the day. As such, the following Early Learning and Child Care Centres operated by the City of Toronto and located in TDSB sites will be closed tomorrow:

Ancaster Satellite
Berner Trail Satellite
Blake Street
Chester Le
Firgrove Satellite
Jesse Ketchum Satellite
O'Connor Satellite
Warden Woods Satellite

Staff at these Centres will be redeployed to work in other programs.

Parents whose children attend a child care operated by a community agency/operator and located in a TDSB site should contact their Centre for information regarding potential closures.

The Toronto Catholic District School Board has advised that all its facilities and daycare centres will be closed on Monday, December 23 and Tuesday, December 24.

The children’s day camp at Scarborough Museum is cancelled tomorrow.

Community centres with power are expected to operate as usual; those without power will be closed.

There may be some program and operating impacts at those community centres that are being used as Reception Centres.

City of Toronto service impacts will be updated again tomorrow morning.

How to report a power outage or power lines down:
• Call Toronto Hydro-Electric System’s Lights Out number at 416-542-8000 for serious situations only. Call volumes continue to be very high; please be patient and keep the lines open for serious occurrences.

For more information about when to keep and when to throw out refrigerated foods, visit

For more information and advice about emergency preparedness, visit

For the most up-to-date weather information, visit Environment Canada’s website at

For updates during an emergency event and other City of Toronto information, follow @TorontoComms on Twitter. The City will be using #citystorm when providing updates on the storm.

Toronto is Canada's largest city, the fourth largest in North America, and home to a diverse population of about 2.8 million people. It is a global centre for business, finance, arts and culture and is consistently ranked one of the world's most livable cities. Toronto is proud to be the Host City for the 2015 Pan American and Parapan American Games. For information on non-emergency City services and programs, Toronto residents, businesses and visitors can visit, call 311, 24 hours a day, 7 days a week, or follow us @TorontoComms.

Media Contact
Jackie DeSouza, Director
Strategic Communications



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