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April 10, 2013
City of Toronto celebrates opening of new office to better serve residents
City of Toronto officials and staff attended an event held today to celebrate the official opening of the new integrated services office at Metro Hall. Toronto Employment & Social Services and Children's Services have partnered to offer their wide range of employment, financial and child care services at this new location.

"This is a great example of how the City is striving to provide excellence in customer service to our residents," said Mayor Rob Ford. "With extended hours and co-located services, we are demonstrating that we are responding to the needs of Torontonians."

"As more and more families are making this neighbourhood home, residents in my ward will benefit from great service at a central location with extended hours," said Councillor Adam Vaughan (Ward 20 Trinity-Spadina).

Visitors to the new integrated services office will enjoy a family-friendly, professional and welcoming space where knowledgeable staff can assist Torontonians with their specific employment, financial and child care needs.

"Not only is this a welcome environment for visitors and staff, but it also responds to the needs of families who are looking for child care and employment services," said Elaine Baxter-Trahair, General Manager of Children's Services. "This new joint office demonstrates what we can accomplish when we work together to respond to the needs of Toronto families."

"Research and experience has shown that a resident's success in finding and maintaining employment is closely linked to the ability to obtain quality child care," said Irwin Stanley, Acting General Manager of Toronto Employment & Social Services. "By providing child care and employment services together, we are helping to strengthen Toronto's economy."

Toronto is Canada's largest city and sixth largest government, and home to a diverse population of about 2.8 million people. Toronto's government is dedicated to delivering customer service excellence, creating a transparent and accountable government, reducing the size and cost of government and building a transportation city. For information on non-emergency City services and programs, Toronto residents, businesses and visitors can dial 311, 24 hours a day, 7 days a week.

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Anna McGrath
Policy Development Officer

Aggie Fortier
Senior Promotions & Communications Coordinator



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