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May 27, 2013
Survey finds that residents consider Toronto a walkable city with good services for pedestrians
A majority of people in Toronto consider their neighbourhoods very walkable and they are satisfied with pedestrian services provided by the City of Toronto, according to a recent survey.

"This survey shows the benefits of many of the policies and programs that the City has been implementing over the past five years such as longer walk times at intersections, audible pedestrian signals, and improvements to transit shelters and benches," said Councillor Denzil Minnan-Wong (Ward 34 Don Valley East), Chair of the Works and Infrastructure Committee. "There are also some opportunities where we can continue to make a difference and improve pedestrian environments."

The survey of 1,000 residents over the age of 16, conducted for the City late last year by Ispos Reid, found that more than three-quarters (77 per cent) of residents say their neighbourhood is very walkable - compared with 74 per cent in 2007. Residents in the central core of the city were the most likely (97 per cent) to say their neighbourhood was either very walkable or somewhat walkable.

The survey found that satisfaction with several City of Toronto services for pedestrians has increased since 2007.

Services such as pedestrian countdown timers (86 per cent, up 11 percentage points since 2007), providing adequate times for crossing at intersections (83 per cent, up seven points since 2007), the number of transit shelters (66 per cent, up seven points since 2007) and sidewalk snow removal (62 per cent, up eight points since 2007) led the approval ratings.

Almost six in 10 residents (59 per cent) who were surveyed reported that all of the streets in their neighbourhood have sidewalks, while one-third (33 per cent) said that most of the streets in their neighbourhood have sidewalks. Residents in Toronto and East York (74 per cent) are the most likely to say that all of the streets in their neighbourhood have sidewalks.

On the matter of the municipal services that have the greatest impact on walkability, Torontonians said winter sidewalk snow removal (86 per cent), lighting on pedestrian walkways/paths (78 per cent), and general sidewalk maintenance/repairs (78 per cent) are most important.

In 2009, City Council adopted the Toronto Walking Strategy, with the aim of making Toronto a great walking city. The award-winning strategy is a 52-action blueprint to improve conditions in the city to encourage people to walk more often. To monitor its progress, there is a commitment to survey Torontonians every five years on their walking habits and attitudes.

The latest survey is available at

The survey is considered accurate to within plus or minus 3.1 percentage points, 19 times out of 20.

Toronto is Canada's largest city and sixth largest government, and home to a diverse population of about 2.8 million people. Toronto's government is dedicated to delivering customer service excellence, creating a transparent and accountable government, reducing the size and cost of government and building a transportation city. For information on non-emergency City services and programs, Toronto residents, businesses and visitors can dial 311, 24 hours a day, 7 days a week.

Media Contact
Steve Johnston
Senior Communications Coordinator



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