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September 9, 2002
City releases Living the Vision, a report to the community
On September 12, Toronto Social Services is releasing Living the Vision, a
report to the community.

Living the Vision describes how Toronto Social Services (TSS) delivers Ontario
Works (OW) in Toronto and the steps that clients are taking to become
independent, with the help of TSS staff and its delivery partners. The report
recognizes that it is increasingly difficult for some groups, such as youth and
single parents, to make ends meet or benefit from the City's improved economy.

The report grew out of an in-depth Quality of Service Review undertaken by TSS.
The Review revealed that further efforts were needed to make available simple
and accurate information about OW, which was introduced by the Province in
1997. Significant program and technical changes have accompanied OW's

Living the Vision is the foundation for broader public education efforts
intended to provide TSS clients and staff, and others in the community, with
ready access to the information needed to understand OW. The report will serve
as the basis for clearly written materials that will inform clients about what
to expect from OW, and what is expected of them during their participation in
the program.

"Living the Vision shows that the City can make a difference in Toronto by
assisting individuals and families to stabilize their lives and move forward. I
am proud of the accomplishments of our staff and our working partnerships with
government and community partners," said Heather MacVicar, General Manager,
Social Services Division. "Nonetheless, we must continue to ensure that people
on social assistance are given the opportunity to participate and share in our
city's future."

Media Contact
Heather MacVicar,
General Manager, Social Services,



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