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November 20, 2003
Information on Property Standards Orders available to tenants
Tenants in Toronto can obtain information about bylaw infractions in their
building by calling their local Municipal Licensing and Standards (MLS) office.
Tenants are entitled to information about Property Standards Orders issued
against their own unit or in the common areas of their building.

"We're thrilled that this mechanism is in place to support the tenants of
Toronto," says Pam Coburn, Executive Director of Municipal Licensing and
Standards. "This reporting system is less than a year old, and is the result of
consultations with tenant advocacy groups and legal clinics. We have harmonized
the property standards and maintenance bylaws of the six former municipalities
and ensured that our practices comply with the Municipal Freedom of Information
and Protection of Privacy Act."

The City always encourages tenants to seek resolution with the landlord first.
If this does not work, a tenant can file a property standards complaint with
their local MLS office, listed below. Staff of MLS will follow-up on the
complaint and contact the landlord to seek a resolution. If not successful,
they will issue an Order to Comply to the landlord. This will outline the
infraction and expected timelines to complete repairs. Failure to comply with
an order can result in legal action.

Local Municipal Licensing and Standards offices:

East District
Scarborough Civic Centre
150 Borough Dr., 2nd fl
Tel: 416-396-7071
Fax: 416-396-4266

North District
North York Civic Centre
5100 Yonge St., 2nd fl.
Tel: 416-395-7011
Fax: 416-395-7056

West District
2 Civic Centre Court, 4th fl.
Tel: 416-394-2535
Fax: 416-394-2904

South District
West Satellite Office
2238 Dundas St. W.
Tel: 416-392-0855
Fax: 416-392-0384

East Satellite Office
433 Eastern Ave
Tel: 416-392-0827
Fax: 416-392-0385

North Satellite Office
666 Eglinton Ave. W.
Tel: 416-392-6940
Fax: 416-392-0386

Media contact:
Frank Weinstock, Manager, Policy & Business Planning, Municipal Licensing and
Standards, 416-392-0404



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