Public Service Announcement: Toronto Hydro-Electric System is on high alert and is prepared to handle power outages caused by severe weather relating to Hurricane Isabel.|
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We are monitoring the weather and will execute our emergency plans to respond
to any storm related power outages.
On a day-to-day basis, Toronto Hydro-Electric System uses our Operations
Control Centre and System Response Department to respond to any problems that
affect the electrical system. These departments are staffed seven days a week,
24 hours a day with highly trained and skilled personnel.
Additional staff are available on '24-hour stand by' in the event that we
require additional resources on short notice.
If the effects of Hurricane Isabel continue to escalate today, the
daytime staff will be asked to extend their shifts, to ensure Toronto
Hydro-Electric System can respond quickly to storm damage on the
electricity distribution system, in the early evening.
What to do in the event of a blackout:
* Call 416-542-8000 to report electrical outages or downed wires. Your
information is important to us because we may not know you're without power.
Please listen closely to our recorded message to learn if your neighbourhood is
on our outage list. If not, remain on the line and let us know that your power
* Due to the weather, we may be dealing with several outages at a time. As a
result, you may face longer than usually wait time before you reach one of our
Customer Care representatives. We ask for your
patience and understanding. Our priority always is to restore your
power as quickly as possible.
* Stay clear of all downed wires. Do not assume they are telephone or
cable T.V. Treat all downed wires as a live source of electricity.
* Consider assembling an emergency kit with flashlights, portable
radio, batteries, matches, candles, bottled water and ready-to-eat foods (such
as canned pasta or chocolate bars). Remember to include a manual can opener.
* Turn off or unplug electronic components and motor-driven equipment, such as
fridges, computers, furnaces and pumps.
* For homes with automatic garage door openers, pull the dangling nylon cord to
release the door for manual opening.
* Leave a light or radio on so you will know when the power comes back on
* Check to make sure the stove is off.
* If you have a gas-powered generator, don't run it in the garage (as
deadly carbon monoxide fumes can seep into your home). Always refer to the
owner's manual before setting up the generator. Improper
installation of a generator can pose a serious electrical hazard to you and
Toronto Hydro emergency personnel. Chain it to a solid object in your backyard
to avoid theft and connect a heavy-duty outdoor extension cord.
* Pre-charge any rechargeable devices you may need (e.g. cell phone and
Customers on electrically powered home life support systems:
Have an alternate plan in place to ensure the stability of any
life-support needs. This may include making special arrangements to
spend time with a friend or relative during an outage or using a back-up
For information about our Life Support Notification Program, please
For more information contact:
Communications and Public Affairs
Toronto Hydro Corporation