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November 4, 2003
New and improved RoadInfo
Getting information about roads and traffic in Toronto just got a little bit

City of Toronto's Transportation Services Division has made improvements to its
RoadInfo telephone service. RoadInfo, which can be accessed by dialing
416-599-9090, offers road use and road disruption information as well as a
variety of general traffic information.

Information is now organized in a series of menus and that makes it more
user-friendly. Callers new to the RoadInfo system simply follow the prompts to
find the road or traffic information they want.

New menus have been created for both the Toronto roads and expressways and
Ministry of Transportation of Ontario (MTO) highways. Additional features of
the new telephone line include English and French menus (MTO highways), the
chance to leave a message on the public comment line and the opportunity to be
transferred to a customer service agent during regular weekday business hours
(8:30 a.m. - 4 p.m., Monday to Friday).

"The RoadInfo network is an effective way for people to keep informed about
traffic developments throughout Toronto," said David Kaufman, General Manager
of Toronto Transportation Services. "This service enables both residents and
visitors to avoid delays and to travel throughout the city more efficiently."

For those callers who are familiar with RoadInfo and choose to listen to
information on City of Toronto roads (i.e. Option 1 from the main RoadInfo
greeting), the most popular three-digit programs can still be accessed by
entering the pound key on the telephone, followed by the program code (e.g. #
125 for the Don Valley Parkway report).

To view the new menus, check out the Transportation Services Web site at

Media contact: Steve Johnston,
Sr. Communications Coordinator, Works and Emergency Services,



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