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March 8, 2007
Canada’s New Government teams up with the City of Toronto and the Province of Ontario to open a Service Canada site in Toronto City Hall
The Honourable Monte Solberg, Minister of Human Resources and Social Development, and Toronto Deputy Mayor Joe Pantalone, announced today the opening of an outreach service site in Toronto City Hall, making it easier for residents to access the programs and services they need, where and when they need them.

Thanks to a partnership between Service Canada, ServiceOntario, and the City of Toronto, residents of Toronto will now have access to a range of government services and information in one location.

A Service Canada Outreach site and a ServiceOntario kiosk will be co-located with the Toronto Government’s Elections and Registry Services, with a Service Canada agent available on-site every Tuesday and Thursday from 8:30 a.m. to 4:30 p.m. to provide citizens with information about federal programs and services, and respond to their questions about Employment Insurance and pension benefits.

“Canadians have said they want simple and efficient service and they want a choice in how they access that service, whether it is by phone, Internet or in person,” Minister Solberg said. “With this new outreach site, Canada’s New Government is making sure residents in the City of Toronto have access to personalized assistance from people who can help them get the right information about the programs and services they need.”

“We all share one taxpayer, and this project demonstrates the City of Toronto’s commitment to make the quality services we provide more accessible to the public we serve,” said Deputy Mayor Joe Pantalone. “Every citizen should have direct and simple access to government services.”

Toronto’s Elections and Registry Services area will continue to provide services including birth registrations and marriage licenses. In addition, the ServiceOntario kiosk will provide province-wide, one-stop access to a wide range of provincial government services. This makes it easier for citizens to find and access provincial government services they need in much less time and with much less hassle.

Service Canada is integrating services from a number of federal departments to form a single service delivery network. With a combination of a national telephone information service, on-line services, and Service Canada Centres, information on programs and services is just a call, click or visit away. Over the next three years, Service Canada will keep enhancing and introducing more services with the goal of continuous improvement in service delivery and client satisfaction.

Media contacts:
Rob Andrusevich, City of Toronto, 416-397-4149
Ferne Shuttleworth, Service Canada Communications, 416-954-7360
Ciaran Ganley, Ministry of Government Services, 416-325-8659



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