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September 5, 2007
City of Toronto wins 24 Public Sector Quality Fair awards
The City of Toronto has won 24 awards recognizing outstanding achievements in public service. City initiatives will receive nine “Awards of Excellence,” ten “Awards of Merit” and five “Recognition of Commitment to Quality.” The awards will be presented at the Public Sector Quality Fair (PSQF) on Monday, September 24 at the Metro Toronto Convention Centre.

“These awards are confirmation that Toronto continues to offer the best in public services for our residents, businesses and visitors alike,” said Mayor David Miller. “Even faced with fiscal challenges, the City and its staff will continue to deliver excellent services to meet our needs.”

Since 2004, the City has won 74 PSQF awards for a wide variety of innovative, quality projects.

“The Toronto Public Service continues to build a culture of continuous improvement through constant diligence in delivering innovative, quality services to Toronto residents,” said City Manager Shirley Hoy.

The City’s group of entries was diverse and included many cross-divisional and community partnerships with the goal to improve direct service to some of the city’s most vulnerable residents. Other initiatives indirectly create service improvements through innovations in new databases and monitoring systems. In addition, several focus on the environment and the revitalization of public space.

The PSQF is a province-wide showcase for service excellence in government, health care and education. Its objectives are to promote awareness and the use of quality principles and practices, to share ideas and to celebrate successes. All applications to the PSQF are evaluated against the same quality criteria that the National Quality Institute uses for the Canada Awards for Excellence. Submissions are assessed on a range of criteria, including leadership, citizen/client focus, people focus, process management, supplier/partner focus, and organizational performance.

For more information about the PSQF and the 2007 winners, visit

Toronto is Canada’s largest city and sixth largest government, and home to a diverse population of about 2.6 million people. It is the economic engine of Canada and one of the greenest and most creative cities in North America. In the past three years Toronto has won more than 70 awards for quality, innovation and efficiency in delivering public services. Toronto’s government is dedicated to prosperity, opportunity and liveability for all its residents.

Media contact:
Sue Shatzky, Project Lead, City of Toronto, 416-392-1237



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