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May 29, 2007
Canadian Association of Municipal Administrators recognizes City of Toronto’s innovative clear language program
The Canadian Association of Municipal Administrators (CAMA) presented the City of Toronto with a 2007 Excellence in Municipal Administration award today for its clear language program at the 36th Annual CAMA Conference in Calgary.

“I commend Toronto Public Service staff involved in this project to help reduce the length and complexity of reports, and help members of Council, employees, media and the public to better understand the decision-making process,” said City Manager Shirley Hoy.

Ulli Watkiss, City Clerk, said, “The City of Toronto continues to provide opportunities for public involvement in civic affairs, better access to City Council through improved report formats and committee procedures, and more openness and accountability.”

The clear language program has developed new resources to help staff report writers when they prepare documents for City Council and its committees. Hundreds of employees have been trained to write more clearly for the public to understand, and to use new report templates to better organize information. This program is a key component of the Meeting Management Initiative (MMI) - a strategy to improve how staff conduct City Council and committee meetings.

In support of the City’s goals, the MMI project ensures that decision-making processes are open and transparent, provides timely access to information, ensures that processes and information are easily understood by individuals with varied levels of literacy, and creates more opportunities for citizen involvement. More information about the City’s Meeting Management Initiative is available at

Toronto is Canada’s largest city and sixth largest government, and home to a diverse population of about 2.6 million people. It is the economic engine of Canada and one of the greenest and most creative cities in North America. In the past three years Toronto has won more than 50 awards for quality and innovation in delivering public services. Toronto’s government is dedicated to prosperity, opportunity and liveability for all its residents.

The Canadian Association of Municipal Administrators is a national, non-profit association with a membership of about 350 city managers, chief administrative officers and senior appointed officials from across Canada. For more information, visit

Media contacts:
Ulli Watkiss, City Clerk, City Clerk’s Office, 416-392-8010
John Elvidge, Acting Director, Secretariat, City Clerk’s Office, 416-392-8641



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