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March 3, 2017
City of Toronto announces innovative new procurement process to replace recreation registration system
  
Mayor John Tory joined Councillor James Pasternak (Ward 10 York Centre), Chair of the Community Development and Recreation Committee, Councillor Frank Di Giorgio (Ward 12 York South-Weston), Councillor Frances Nunziata (Ward 11 York South-Weston) and City of Toronto staff at the York Recreation Centre today to kick off the spring registration period and launch an innovative new procurement process to replace the City’s sign up system.

Spring/summer registration begins on March 4 in Etobicoke York, March 5 in Scarborough, March 7 in North York and March 8 in Toronto East York. Over the past year, the City has worked to improve the registration experience by increasing server capacity by 25 per cent so that more people can access the system online, introducing clearer navigation and planning tools on line, and adding customer service hours and staff to provide in-person support where required.

"City staff have worked hard over the past year to make registration a better experience for Toronto residents," said Mayor Tory. "The improvements made to the system have made a huge difference, but now it's time to replace this outdated system entirely."

"Our community recreation programs are among the best in Canada and are vital to Toronto families, seniors and youth," said Councillor Pasternak. "I am pleased to see staff moving forward with plans to ensure that our registration system is more effective and user-friendly for all our residents."

For the first time, the City will use a new procurement process, a Negotiable Request for Proposals, to replace the decades-old registration system, which is at the end of its life.

The Negotiable Request for Proposals (N-RFP) allows more flexibility for the City and potential vendors to work together to ensure the new system is flexible, modern and meets the needs of Toronto residents now and into the future.

“Over the past year, we have heard from more than 7,000 residents about what they need and expect from a modern registration system,” said Janie Romoff, General Manager of Parks, Forestry & Recreation. “We are excited to work with a vendor to create a flexible, innovative system that reflects the high-quality recreation programs we offer across the city.”

While the system replacement is ongoing, the City has committed to making improvements to the current process with each registration period.

The spring/summer registration process offers more than 23,000 programs with space for more than 250,000 participants are available across the city.

The public is invited to share feedback about the improvements by visiting http://www.toronto.ca/haveyoursay and by completing the survey posted there or by providing feedback through makingitbetter@toronto.ca.

A Backgrounder elaborating on how a Negotiable Request for Proposals works is available on the City's Newsroom page at http://bit.ly/2lCTsGB.

Toronto is Canada's largest city, the fourth largest in North America, and home to a diverse population of about 2.8 million people. It is a global centre for business, finance, arts and culture and is consistently ranked one of the world's most livable cities. In 2017, Toronto will honour Canada's 150th birthday with "TO Canada with Love," a year-long program of celebrations, commemorations and exhibitions. For information on non-emergency City services and programs, Toronto residents, businesses and visitors can visit http://www.toronto.ca, call 311, 24 hours a day, 7 days a week, or follow us on Twitter at http://www.twitter.com/TorontoComms and on Instagram at http://www.instagram.com/cityofto.



Media Contact
Matthew Cutler
Parks, Forestry and Recreation
416-560-8726
pfrmedialine@toronto.ca

 

 

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