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March 1, 2017
City of Toronto to address error in withdrawal of March 1 pre-authorized property tax payments
Earlier today, the City of Toronto became aware that some customers enrolled in the City's Pre-Authorized Tax Payment Program had an additional property tax payment withdrawn from their accounts in error.

The error only affects customers enrolled in the City's Pre-Authorized Property Tax Payment Plan on the two- and six-installment plan that had payments scheduled to be withdrawn on March 1, 2017.

The City has worked with its banking service provider, Royal Bank of Canada, to resolve the issue swiftly and ensure that the duplicate billing is reversed immediately. Corrections to customers' bank accounts are being made today, on the same day that the property tax payments were scheduled to be withdrawn from customers' accounts. This should prevent customers from incurring bank fees for non-sufficient funds.

Approximately 44,000 accounts enrolled in the two- and six-installment pre-authorized payment plan were affected.

The City will work to prevent this from happening again in the future. The City sincerely apologizes for any inconvenience this has caused its customers.

Toronto is Canada's largest city, the fourth largest in North America, and home to a diverse population of about 2.8 million people. It is a global centre for business, finance, arts and culture and is consistently ranked one of the world's most livable cities. In 2017, Toronto will honour Canada's 150th birthday with "TO Canada with Love," a year-long program of celebrations, commemorations and exhibitions. For information on non-emergency City services and programs, Toronto residents, businesses and visitors can visit, call 311, 24 hours a day, 7 days a week, or follow us on Twitter at and on Instagram at

Media Contact
Jennifer Zaniewski
Strategic Communications



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