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February 28, 2017
Connecting to human services made easier for Torontonians
  
The City of Toronto's Children's Services, Employment & Social Services and Shelter, Support & Housing Administration divisions have joined forces to launch an integrated website that enables Toronto residents to access information about services and subsidies in one place.

The new Human Services website organizes information by topic, eliminating the need for users to navigate for information in various areas of the City's website.

Visitors to toronto.ca/humanservices (http://www.toronto.ca/humanservices) can find information about assistance with child care fees, employment services, as well as financial and housing support, all in one place.

"Residents have told us that it is difficult to find information about benefits, services and subsidies they might qualify for," said Councillor James Pasternak (Ward 10 York Centre), Chair of the Community Development and Recreation Committee. "I'm confident that these new online resources will provide a better customer experience for residents and use staff resources more efficiently."

The new website includes a Finder Tool that enables Torontonians to receive a personalized list of benefits, subsidies and services they may qualify for, based on a short questionnaire. The Finder Tool can be accessed at http://www.toronto.ca/humanservices/finder.

"This new website will have a significant impact on the lives of the 20 per cent of Toronto residents who need access to the Human Services programs, services and benefits covered by the site," said Councillor Michael Thompson (Ward 37 Scarborough Centre), Chair of the Economic Development Committee.

In addition to providing information about services and eligibility, the website instructs residents on how to apply for services and subsidies and how to maintain these benefits once they receive them.

Toronto is Canada's largest city, the fourth largest in North America, and home to a diverse population of about 2.8 million people. It is a global centre for business, finance, arts and culture and is consistently ranked one of the world's most livable cities. In 2017, Toronto will honour Canada's 150th birthday with "TO Canada with Love," a year-long program of celebrations, commemorations and exhibitions. For information on non-emergency City services and programs, Toronto residents, businesses and visitors can visit http://www.toronto.ca, call 311, 24 hours a day, 7 days a week, or follow us on Twitter at http://www.twitter.com/TorontoComms and on Instagram at http://www.instagram.com/cityofto.



Media Contact
Aggie Fortier
Strategic Communications
416-397-5326
aggie.fortier@toronto.ca

 

 

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