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April 11, 2017
City of Toronto’s emergency services recognize their top telecommunicators at annual award ceremony
Today at Toronto Emergency Services’ Headquarters, Toronto Paramedic Services Chief Gord McEachen, Toronto Police Service Deputy Chief Richard Stubbings and Toronto Fire Services Deputy Chief Anthony Bavota announced the winners of the City’s annual Telecommunicator of the Year Awards.

This ceremony takes place every April and recognizes the outstanding work of the emergency telecommunicators in each of the services and specifically recognizes one person or team from each service for exemplary community service in the past year.

“The Telecommunicators and Emergency Medical Dispatchers being recognized today are the frontline of Toronto’s first responders," said Chief McEachen. "They are the calm voice at the end of the telephone line providing critical instructions to a caller and contribute daily to saving lives in our City.”

This year’s award recipients are:

• Toronto Paramedic Services – Rory Donoghue, an emergency medical dispatcher for 11 years, recognized for his incredibly calm and reassuring tone when speaking to callers.
• Toronto Police Service – Shawn Mascarenhas, recognized for his professionalism as a dispatcher during a very busy night in October 2016.
• Toronto Fire Services – Dale Henry, designated to accept the award on behalf of the entire Shift 1 team.

Toronto is Canada's largest city, the fourth largest in North America, and home to a diverse population of about 2.8 million people. It is a global centre for business, finance, arts and culture and is consistently ranked one of the world's most livable cities. In 2017, Toronto will honour Canada's 150th birthday with "TO Canada with Love," a year-long program of celebrations, commemorations and exhibitions. For information on non-emergency City services and programs, Toronto residents, businesses and visitors can visit, call 311, 24 hours a day, 7 days a week, or follow us on Twitter at and on Instagram at

Media Contact
Kim McKinnon
Toronto Paramedic Services



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