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October 25, 2006
City excels at the Public Sector Quality Fair
The City of Toronto received 17 awards at the 2006 Public Sector Quality Fair (PSQF), held today at the Metro Toronto Convention Centre. The PSQF is a province-wide showcase for service excellence in government, health care and education. Its objectives are to promote awareness and the use of quality principles and practices, to share ideas and to celebrate successes.

The theme of this year’s fair is Celebrating a Culture of Quality. As a luncheon speaker, City Manager Shirley Hoy said: “The number and quality of winning submissions clearly illustrate the leadership, innovation, and professionalism that underpin the success and prosperity of our communities, and indeed the provinces and the nation as a whole.”

In the three years since the City was invited to participate at the PSQF, the City has won a total of 50 awards. This achievement is a major testament to the level of expertise and commitment within the Toronto Public Service. This year, City initiatives received two gold, 10 silver and five bronze awards representing a wide variety of innovative, quality projects, including:

• The Building Division’s gold winning Residential FASTRACK strives to issue certain types of home renovation permits over-the-counter as the applicant waits. This expedited service, offered to homeowners at no extra cost, is an important service improvement.

• Accounting Services received a silver award for its Accounts Payable Early Payment Discount Initiative. This project has saved the City over $655,000 since taking advantage of early payment discounts offered by City vendors.

• Environmental conservation aimed at reducing water consumption also earned the Residential Washer Program a silver award. By offering residents a $60 cash back on the purchase of new high-efficiency washing machines, the City could use 15 per cent less water by 2011.

• The Homes for the Aged initiative at Fudger House, called “Creating a Gay Positive Environment in a Long-Term Care Home,” received a bronze award for its direct response to the community’s need for a stronger role to be taken in the care and services provided to gay, lesbian, bisexual and transgender seniors in Toronto.

• Shelter, Support and Housing Administration also won a bronze award for the “Transition to Work Pilot Project.” This project, currently in place at two homeless facilities, demonstrates how employability services can contribute significantly to the early and successful reintegration of homeless clients into community life.

For descriptions of all the winning projects, visit

Media contact:
Sue Shatzky, Project Lead, City of Toronto, 416-392-1237



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