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June 29, 2006
City offers one-stop shopping access to on-line services
Starting today, Toronto residents, businesses and visitors can visit the City of Toronto’s new web page for one-stop shopping access to about 40 City services, 24 hours a day, seven days a week. The consolidated on-line service site allows the public to conduct on-line transactions, including secure on-line payments.

“With the introduction of this new on-line services page, the City is building a solid foundation for future eServices,” said Councillor Peter Milczyn, Chair of the eCity Committee, which is leading the City’s development and use of information technology to make Toronto a city with access to local government anywhere, any time, for everyone.

“The new on-line services page is in keeping with the City’s priority to improve service to the public,” said Councillor Minnan-Wong, Chair of the Council Staff Working Group planning the City’s future implementation of 3-1-1 customer service. “The City is making on-line services much easier for the public to find and use on its website, thus saving people time.”

People visiting the City’s on-line services page are able to register for recreation programs, pay for parking permits, pay parking tickets, get information on apartment standards, restaurant ratings, community events, and much more.

“The City is committed to improving its current on-line services and to adding new ones to the services page on an ongoing basis,” said Colleen Bell, 3-1-1 Corporate Lead. “We encourage the public to share their ideas and suggestions through our on-line survey to help us improve access and shape future service designs.”

The on-line services page can be found at It is an important step towards the implementation of 3-1-1 customer service that will increase the City’s effectiveness in responding to public inquiries and improve public accessibility to non-emergency City services. Eventually, the City’s 3-1-1 customer service will be provided over the telephone, on the website, by e-mail, mail, fax, in person or at a self-serve kiosk.

Media contacts:

Councillor Peter Milczyn
Ward 5 Etobicoke-Lakeshore
eCity Committee
416 392-4040

Councillor Denzil Minnan-Wong
Ward 24 Don Valley East
3-1-1 Council Staff Working Group
416 397-9256

Colleen Bell
3-1-1 Corporate Lead
416 392-8374



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