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May 16, 2006
Media Advisory - Emergency Medical Dispatchers - saving lives over the phone in any language
Toronto residents who call 9-1-1 in a medical emergency are patched through to a highly-trained emergency medical dispatcher (EMD).

EMDs deploy paramedic crews and offer 9-1-1 callers advice on how to help the patient, often with dramatic and life-saving results. EMDs are professional communicators who give CPR and first aid instructions, help deliver babies and keep the callers calm in chaotic emergency situations. With the help of Language Line Services, EMDs have instant access to interpreters in 150 languages - a vital service in the most multicultural city in the world.

During EMS Week 2006 (May 14-20), we want to recognize the vital contribution our EMDs make to the prehospital medical system by offering the media a chance to experience life as an emergency medical dispatcher.

Date: Wednesday, May 17
Time: 8 a.m. - 4 p.m.
Place: Emergency Services Headquarters, 4330 Dufferin St.
(access via Lodestar Road, north of Steeprock Drive)

Members of the media are invited to take a tour of our state-of-the-art Control Centre, meet and interview some of the dispatchers on duty, see demonstrations of cutting edge technology and listen in to some live emergency calls. We can even set up a simulated call for media use on air - in any language.

To accommodate as many reporters as possible, please call to set up a time for your CACC sit in. For further information, please call 416-392-2255 or email

Media contacts:

Larry Roberts
Media Relations and Communications
416-708-8125 (cell)

Peter Macintyre
Community Safeguard Services



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