City of Toronto - Online Information and Services


In an effort to serve you better, 311 would like to hear your feedback on our self-service process. Please take this opportunity to tell us about your experience completing service requests online. Questions that are not applicable can be answered with "N/A".

Please select the service request for which you'd like to provide feedback. To provide general feedback select "General feedback"

How would you rate your overall experience completing a self-service request?


How would you rate the ease of completing a self-service request?


Did you find the hints (yellow pop-ups) to be helpful?


What type of additional information might we have included to help you complete your service request?

max 500 characters

While completing your self-serve request did you have to call 311 for any reason? (If yes, please tell us about it in the box below)

Would you use the 311 self-service feature again?

Please tell us how we can improve our self-service requests

max 500 characters